Please take a moment to review the guidelines on what to expect before, during and after your appointment.
Facials and body treatments are private services. If you have children who need supervision, you should schedule your appointment when someone else can care for your child.
Clients not vaccinated against COVID-19 should enter the salon with a protective mask on and wear it until instructed to remove it.
It is not necessary or suggested that you wash or shave your face prior to coming for a facial service. For a makeup application, however, it will save time if you do cleanse and moisturize prior to arriving.
After any facial or body treatment, it is advisable to drink plenty of water throughout the remainder of the day to help eliminate toxins and stay hydrated.
If you have a cold sore/fever blister you should not schedule or come in for a skin treatment until healed.
For waxing services, the hair should be at least 1/4 inch long. Do not exfoliate the area to be waxed within 2 days of your appointment. Users of prescription topical Retinol products must suspend use 2 weeks prior, 3 days if over-the-counter Retinol products are used. Plan to protect waxed areas from UV rays with a sunscreen with a SPF 30 or higher.
Please silence or turn off cell phones upon arrival.
Facials can take 60-90 minutes, so dress comfortably and be sure to let the therapist know if you have any health conditions that prevent you from lying on your back that long.
Appointment postponements and cancellations are sometimes unavoidable and unexpected, but please give the courtesy of as much notice as possible via phone call or text. If you fail to show up for an appointment without notice, you may be required to prepay future appointments or declined service altogether.
Contact lenses cannot be worn during eyelash lifting or tinting services for your safety. Please arrive without contact lenses or you can bring your storage case and glasses. Saline solution is available in the salon.
Renewal uses email as the primary method to communicate with clients regarding important announcements, educational content, new product information, events, birthday greetings, and more. Fewer than 10 emails are sent in any given month. Clients can unsubscribe at any time.
Feedback regarding services and products is always welcomed. Please let us know if there's anything we can do to improve your Renewal experience.